Oxygen Software :: Oxygen Phone Manager - PC software for Nokia, Sony Ericsson, Motorola, Siemens, Samsung phones.

01.01Q. Should I uninstall Oxygen Phone Manager 1.* in order to check OPM II?
01.01A. Not at all. Previous version of OPM and OPM II don't interfere in any way.

01.02Q. All the phones in "My phones" tree are called as "Unknown". Why?
01.02A. This is the default alias for every connected phone. In order to discriminate between the several phones of the same model you can give a short description to each phone. To do that, go to the phone information window and enter the new alias.

01.03Q. I have installed new version of Oxygen Phone manager. After I run it, it crashes. What can I do?
01.03A. You should also reinstall your language files for the new version. Just redownload language pack from registered customer's page for the full version or from www.opm-2.com title page for the trial one, delete all languages in 'Languages' subfolder of Oxygen Phone Manager II (by default: C:\Program Files\Oxygen\OPM2\Languages ) and OPM.XXX (if exists) file from main Oxygen Phone Manager II working folder (by default C:\Program Files\Oxygen\OPM2), where XXX is your language file country code (i.e., DEU for German language, FRA for French etc.).

01.04Q. Your files are in .ZIP format. How can I unzip it?
01.04A. If you don't wish to spend time on unpacking files from zip, you can download executable archives. You can find links for corresponding programs on our official website In case, if you wish to unpack OPM setup files from ZIP, there are a lot of companies, which offer archivers and unpackers throughout the Web. First of all, it is ZIP format inventor- PkWare company. If you have Windows XP, than zipped files will be displayed as 'ZIP' folders. Just left-click twice on such folder, select all files, copy these to clipboar and paste to desired folder.

02 Connection

02.01 General and USB

02.01.01Q. I'm trying to connect Nokia 7650 or 3650 and NOTHING HAPPENS!!!
02.01.01A. Symbian (3650 and 7650) phones are supported by separate program: Oxygen Phone Manager for Symbian phones. You can download it from your personal customer's page. You can find the link, login and password in standard letter from our mail-server. You can download trial version of Oxygen Phone Manager for Symbian phones on its official web-page: www.opm-2.com/symbian

02.01.02Q. I cannot establish connection with your program. It searches for the phone and fails after while.
02.01.02A. 1) Please, check, whether you have set right connection options in Tools -> Options -> Connetion and common. You should choose correct cable type and COM port number. Also, if you have IR-port, you should deselect all COM-ports and select 'Search on IRDA devices' option only.
2)Please, check, whether no modem is assigned to the COM-port, you've chosen.
3) Please, check, whether no bluetooth device is assigned to this port.
4) Please, check, whether you have properly installed infra-red port drivers.
5) Please, check, whether you are not running any other phone management or Palm synchronization software parallely with Oxygen Phone Manager and whether their connection detect utilities (so-called 'monitors') are not active.
6) In case of IR-port connection, please, check, whether specific IR file-transfer managers are inactive.
7) If the problem remains, please, contact or technical support service directly and we will find the cause of the problem as soon, as possible.

02.01.03Q Are there any standard rules for installing USB devices?
02.01.03A. Yes. There are standard operations you should perform for all USB devices installations:

1) Make sure, that your cable is not plugged in
2) Restart system
3) During startup, enter BIOS setup
4) Disable 'Plug and play OS' option and ACPI option (if avaialabe)
5) Temporary disable your antivirus program
6) Install device drivers before plugging the cable in
7) After driver installation, plug the cable in USB port. Please, plug the cable in only after device driver installation.
8) Restart system after plugging the device in USB port. Now you can turn on BIOS options as well, as antivirus program.

02.01.04Q. Why I should disable Antivirus during device drivers installation? Does this mean, that device drivers contain virus?
02.01.04A. No. The problem is, usually, caused by so-called, 'heuristic code analyzer' that may faulsely detect some 'normal' programs as viruses. It is, usually, written in antivirus documentation.

02.01.05Q. I have some general USB problems. Can you help me?
02.01.05A. Microsoft corp. had a bug with USB interface under MS Windows 98 SE. You can download fix utilities and instructions on official Microsoft pages:

http://support.microsoft.com/default.aspx?scid=kb;en;240075
http://support.microsoft.com/default.aspx?scid=kb;en;258773
http://support.microsoft.com/default.aspx?scid=kb;en;263218

02.01.06Q. Where can I find different drivers? Is there any specialized search system or catalogue?
02.01.06A. You may find lots of corresponding drivers on DriverGuide.

02.01.07Q. Where can I find cable pinout and general technical info about cellular networks, GSM or CDMA technology etc.?
02.01.07A. First of all, we can recommend to browse ForumNokia website, if you are looking for information, concerning Nokia phones. Also you may find lots of interesting sites in varios GSM toplists. For example, on TopSiteztoplist.

02.02 Cable

02.02.01Q. I have Nokia phone and USB cable. Do I need any drivers? Are the drivers built in your program?
02.02.01A. No. The drivers aren't built in. You should use special USB to serial bridge drivers. In case, if you are using ProLific datacables, you can download the corresponding drivers from official ProLific website (smart I/O IC -> USB 1.1 -> PL-2303 USB to serial bridge). In case, if you are using genuine Nokia datacable, you can download corresponding drivers from official Nokia website Driver installation procedure should correspond common rules for USB devices installation.

02.02.02Q. I have Nokia 7210 (6610, 7250, 6100, 6800) phone. I'm using DKU-5 cable for connection. I cannot establish the connection!
02.02.02A. We support DKU-5 connectivity beginning with version 2.1.4.5. Just check, whether you have set DKU-5 option in 'Tools' -> 'Options' -> 'Connection and common' and installed cable drivers properly. Sometimes, one need to specify virtual COM port directly for DKU-5 cable from third-party manufacturers.
In this case you should properly install virtual COM port emulation drivers, which should come with the cable, set COM port directly in 'Tools' -> 'Options' -> 'Connection and Common' -> 'Connection' section -> 'Add port' button. After adding COM port, just change connection type to DLR-3/DLR-3p from DAU-9p default setting. To do so, left-click once on 'Dau-9p' sign to select this item and click again or press spacebarr to recall pop-up menu. Here you should select 'DLR-3/DLR-3p' cable type. If the cable came without any drivers, there is possibility, that the cable suits for technical purposes only, or you should download the drivers separately, as described above.

02.02.03Q. I cannot connect 5110, 5130, 5150, 5190, 6110, 6130, 6150, 6190 phones to your program, using original Nokia DLR-3(p) cable. What should I do?
02.02.03A. You can connect these phones, using DAU-9p cable only. DLR-3 and DLR-3p cables don't support these models, even if they have the same plug.

02.02.04Q. I don't have COM (RS-232) serial ports on my PC, only USB ports are available. Is there a chance to connect any phone, using cable?
02.02.04A. Certainly! Some USB cables may support USB connectivity. In this case you will need specific driver for COM-port emulation on USB cable.

02.02.05Q. I have USB cable. Why do I need any drivers? I've been told, that Windows will discover USB device automatically.
02.02.05A. Unfortunately, this isn't true for all devices. Windows operating system doesn't have any standard USB to serial bridge cable, as the chipsets may differ for various cables. Therefore, one needs to install corresponding virtual COM port emulation drivers, as described above.

02.02.06Q. I own Nokia 5510 and have original Nokia USB DKE-2 cable and I've found even emulation drivers for it, but I still cannot use your software!
02.02.06A. Original 5510 USB-to-USB cables were designed for MP3 uploading only. To manage you phonebook, you will need standard F-Bus cable with PIN-plug, which connects under the phone battery the same one, as for 3310 or 3330 phone, for example. Please note, that not all 3310 or 3330 cables are fully compatible with 5510 phone. In this case we suggest to try the connection with trial version of our program: www.opm-2.com/download/opm2.zip

02.02.07Q. I've got Nokia 3300 phone and DKU-2 cable. Can I use it for data synchronization? DKU-5 option in your program doesn't seem to function neither with DKU-2, nor with DKU-5 cable.
02.02.07A. The situation is similar to described above for 5510. As its predecessor, Nokia 3300 is not one device. It is two devices in one frame: the phone itself and MP-3 device and memory card reader. Therefore, DKU-2 cable doesn't have any direct contacts with phone section. It suits only for uploading MP3 of MP3 player and for disk management purposes. Unlike 5510's, 3300 model's technological plug is not compatible with any other model. Therefore, you should find F-Bus cable, designed for 3300 model only. Please, note: this type of connection is unofficial, therefore it may be recognized as reason for cancelling warranty in official Nokia service centre!

02.02.08Q. I'm using F-Bus cable and operating system, built on NT technology (NT 4.0, 2000, XP), but I cannot connect your program still.
02.02.08A. Unfortunately, some PC motherboards don't support F-Bus mode under these operating systems, but under legacy Win32 (95 OSR-2/98/ME) operating systems only. Anyhow, we suggest to test compatibility with the trial version of Oxygen Phone Manager II www.opm-2.com/download/opm2.zip
It may function in case, if you change IRQ assigned to this very COM port to another free one, but, unfortunately, we cannot guarantee the result. Changing IRQ procedure may differ for various PC mainboards. Please, refer to your mainboard's manual for more details about changing IRQ number.

02.02.09Q. I've bought F-Bus cable and it has neither COM, nor USB plug, but PS-2 one (like mouse or keyboard cable). Can I use this for data synchronization?
02.02.09A. PS-2 cables are of M-Bus (half duplex, 9600 bit/s max speed) type only and they suit for service needs only. Unfortunately, you cannot use this cable anyway for data synchronization with any existing program from any manufacturer. But, some cable manufacturers, has begun to release new F-Bus cables, which do require special PS/2 to COM (or PS/2 to USB) adaptor.

02.02.10Q. I've bought F-bus cable and 8310 (8390, 6510, 6500, 6590) GSM phone. I wonder, how can I connect it to the phone?
02.02.10A. You should replace the battery, the SIM card, the SIM card's holder. Then you should put the SIM card into the cable's holder (or specific slot), then you should put the battery there and place the whole construction into the battery slot. It should connect to the technological contacts near the SIM card. We recommend to use IR connection for these models, as technological cable for these model is not too reliable.

02.02.11Q. I've bought the cable for 8210/8250 phone for my 5210. The plug is mainly the same, but it still doesn't connect!
02.02.11A. The problem is, that not all cables, designed for 8210/8250 phones will function with 5210 handies. The only way to test compatibility is to try our evaluation version: www.opm-2.com/download/opm2.zip

02.02.12Q. What speed should I set for serial RS-232 COM port for cable connection?
02.02.12A. You should set it to 115200 bit/s, as it is required for full-duplex F-Bus connection.

02.02.13Q. I cannot connect my Nokia to Oxygen Ringtone Workshop with standard DKU-5 cable.
02.02.13A. We don't support DKU-cable connectivity yet for Oxygen Ringtone Workshop. We will implement full DKU support in future versions of Oxygen Ringtone Workshop. However, we fully support DKU cable connectivity in Oxygen Phone Manager II

02.02.14Q. How can I connect my 3650 or 7650 with cable to your program? I've tried the both- Oxygen Phone Manager II and Oxygen Phone Manager for Symbian phones , but nothing happens. What can I do?
02.02.14A. There is no any way to connect Nokia 3650 or 7650 with cable with Oxygen Phone Manager for Symbian phones, as these models doesn't have official cable connection. All cables for these models were designed for technological service needs and not for data synchronization purposes. Please, use only Bluetooth or IRDA capable Infra Red device to connect 3650 or 7650 with Oxygen Phone Manager for Symbian phones. Common Oxygen Phone Manager II doesn't support Symbian phones. You should use only Oxygen Phone Manager for Symbian phones to connect 3650 and 7650 models.

02.02.15 Q. I've tried to connect my 2100 with 8210 cable and nothing happens. Your program doesn't detect my phone.
02.02.15 A. The problem is, that 8210 cable are, mainly, incompatible with 2100. 2100 has its own standard.

02.02.16Q. Can I connect my 8910 or 8910i phones to your program with the cable?
02.02.16A. We don't support even F-Bus (full duplex, 115200 bit/s) technological cable connection for these phones. You can connect these phones to our program with IRDA capable Infra Red adaptor only or bluetooth (for Nokia 8910i).

02.02.17Q. I have USB cable for data synchronization. I'm using Windows 98 and I've installed all virtual COM port emulation drivers. Unfortunately, there are some strange errors with data communication: sometimes it won't connect, sometimes it may hangup, sometimes it connects, but I cannot read any data. What can I do?
02.02.17A. Microsoft corp. had a bug with USB interface under MS Windows 98 SE. You can download fix utilities and instructions on official Microsoft pages

http://support.microsoft.com/default.aspx?scid=kb;en;240075
http://support.microsoft.com/default.aspx?scid=kb;en;258773
http://support.microsoft.com/default.aspx?scid=kb;en;263218

02.02.18Q. I've installed DKU-5 cable drivers on my system Windows 98 (or Millenium). In 'Tools' -> 'Options' -> 'Connection and common' -> 'Connection' section I've checked the both: correct serial COM port and DKU-5 setting. When I try to read anything from the phone, operating system crashes with blue screen What can I do?
02.02.18A. There is no need to specify virtual COM port directly, if you set DKU-5 option and vice versa: there is no need to set DKU-5 option, if you have specified virtual serial port directly and have set cable type to DLR-3(p). Please, uncheck one of these options to avoid connection collisions.

02.02.19Q. What general information should I know about third-party cables?
02.02.19A. First of all, these cables are unofficial. It means, that these cables use may be recognize as the reason for cancelling your phone's warranty in official Nokia service centre. Also, such cable's manufacturers don't provide manufacturer's guarantee of these cable. Also, as per our information, some of third-party cables may not transfer properly color images, polyphonic tones, JAVA midlets and games and MMS messages. Therefore, we strongly do not recommend to use third-party connectivity, if any other official connectivity (official DKU-5 cable, infrared or bluetooth) is available.

02.02.20Q. I understand, that changing IRQ (Interrupt Request) is recommended for professionals only. I am professional, but I've forgotten, how to change this. Can you help me?
02.02.20A. No problem! How to change IRQ (Interrupt Request) number under MS Windows NT 4.0/2000/XP/2003 Server:

You can change IRQ (Interrupt Request) number in 'Start' -> 'Control panel' -> 'System' -> 'Hardware' -> 'Device Manager' -> 'Ports COM & LPT' -> right-click on corresponding COM port number -> select 'Properties' option from the POP-up menu -> select 'Resources' bookmark -> uncheck 'Automatic tunning (set-up)' option (name depends on COM port's drivers)
Here you can select another IRQ (Interrupt Request) from already predefined confingurations or specify another IRQ directly by selecting 'IRQ' ('Interrup Request') resource and pressing 'Change' button (may not function with some PC motherboards). REM.: Some PC motherboards may allow to change IRQ number from BIOS only (log in during startup session).
Just change your IRQ (Interrupt Request) number to another free one in your system, or swap IRQ's between Sound chipset/card or mouse and corresponding serial COM port.

02.02.21Q. Just professional question: why one needs to change IRQ for COM port used under MS Windows NT 4.0/2000/XP/2003 Server?
02.02.21A. The problem is, that some programs or services under MS Windows NT 4.0/2000/XP/2003 Server stop standard IRQ number processing, when it detects F-Bus. Therefore, you should change IRQ number, used for COM port, to non-standard one (i.e., not IRQ 3 or IRQ 4). In most cases, setting IRQ 5 or IRQ 7 works. As per our tests, this problem usually occurs in cables with automatic F-Bus/M-Bus switch: i.e., F-Bus signal is not being processed the cable works in M-Bus mode only.

02.02.22Q. Can I synchronize N-Gage phone with cable, using Oxygen Phone Manager for Symbian phones?
02.02.22A. As it is stated on official Nokia N-Gage site " you must have Bluetooth software installed on your PC..." I.e., the only way to synchronize your N-Gage with PC is to use bluetooth connection. The situation with cable connection for this model is similar to the one with 5510 and 3300 models (N-Gage uses even the same cable as 5510- DKE-2)- official USB cable in all of these models isn't anyhow connected with the phone section itself. You can only manage MP3 file and memory cards, using this cable.

02.02.23 Q. Can I connect my SonyEricsson P800 or P900 phone with your program, using standard USB cradle?
02.02.23 A. There seems to be some lock in USB cradle, that doesn't allow non-SonyEricsson software to syncronize P800 or P900 smartphone with PC by this cradle. Therefore, we support only infrared wireless connection for these models.

02.02.24 Q. When I connect Nokia 3510 or 3510i phone with technological cable, I see 'Accessory not supported' on the phone's screen. What can I do?
02.02.24 A. In last firmwares, Nokia has blocked the possibility to connect your phone with PC using third-party cable, therefore, we strongly do not recommend to use unofficial cable connectivity, if any other official connectivity is available.

02.02.25Q. Can you give me some printouts, pinouts or schemes, so I could assemble the cable by myself?
02.02.25A. Unfortunately, we cannot provide such info, as we don't produce any cables. We can recommend to try to search for this info in various GSM toplists. For example, here

02.02.26Q. Can you specify cable brands, that have passed your tests successfully?
02.02.26A. At present, only genuine Nokia DKU-5 cables and Ositech cables has passed through our tests successfully. Indeed, original Nokia DLR-3/DLR-3p and DKU-2 (for 7600, 7610 and 6230 phones in future versions) should function properly with our software.

02.02.27Q. If the cable has passed through your tests, does it mean, that you guarantee, that it will function?
02.02.27A. No. The final conclusion means, that the samples, we have received, were bug-free and of highest quality. Indeed, we cannot anyhow be liable for cable's manufacturer's production and technological process, as we don't produce these cables.

02.03 InfraRed

02.03.01Q. I have IR-Port from IR-Wave and your program doesn't work!
02.03.01A. A. Unfortunately, there exists a number of problems with driver installation for this model; thus we don't guarantee program support for this model. Anyhow, we can suggest to do the following: in Control Panel you shoud set the following properties for IR-device:
INFRARED TRANSCEIVER TYPE -> Sigma Tel 4000
MIN. TURN-AROUND TIME -> 1.0
SPEED ENABLE -> 115200 or 57600
It may function, but we cannot guarantee the result.

02.03.02Q. I have MS-Windows NT 4.0 and cannot connect the phone using Infra-Red!
02.03.02A. Infra-Red connectivity as well, as USB connectivity is not supported by MS-Windows NT 4.0. We can suggest to use F-Bus cable instead.

02.03.03Q. I cannot connect 6110, 6130, 6150 or 6190 phones using Infra-Red to your program!
02.03.03A. Old 6110, 6130, 6150, 6190 phones had DirectIR protocol. We support only the newer Infra-Red protocol- IRDA. This protocol is used by 6210, 6310, 7110 and all newer Nokia phones.

02.03.04Q. I have a laptop and I have re-installed operating system by myself. Now IR connection through built-in IR port is lost. What shall I do?
02.03.04A. We don't recommend our respective customers to reinstall operating system by theirselves, because Notebooks and Laptops usually need specific drivers, which could not be found among Internet. Please, contact you hardware or software provider or IT company for professional software tunning for your laptop.

02.03.05Q. I have Sunix/Sigmatel 1800 IR port and your program doesn't communicate with it.
02.03.05A. Please, try to install your IR port as 'Sigmatel 4000'. It should function now.

02.03.06Q. Can I reflash my phone, using infra-red port with your program?
02.03.06A. Infrared ports doesn't suit for reflashing and our program doesn't provide such services as well. Please, contact your nearest authorized official Nokia Service Centre, if you wish to update your phone's firmware.

02.03.07Q. I've just updated my Operating System to MS Windows 2003 Server Enterprise edition and now I cannot connect my phone with Infra Red. What can I do?
02.03.07A. Enterpise edition of MS Windows 2003- Server doesn't support Infra-Red capabilities. If you wish to use infrared port in Windows 2003 server interface, you should downgrade your OS to Windows 2003 Server - Standard edition. Otherwise, the only way to establish connection is to use data communication cable.

02.03.08Q. I have USB Infra Red device for data synchronization. I'm using Windows 98 and I've installed all drivers properly. Unfortunately, there are some strange errors with data communication: sometimes it won't connect, sometimes it may hangup, sometimes it connects, but I cannot read any data. What can I do?
02.03.08A. Microsoft corp. had a bug with USB interface under MS Windows 98 SE. You can download fix utilities and instruction on official Microsoft pages:
http://support.microsoft.com/default.aspx?scid=kb;en;240075
http://support.microsoft.com/default.aspx?scid=kb;en;258773
http://support.microsoft.com/default.aspx?scid=kb;en;263218

02.03.09Q. I have onboard IR port, but, it seems not be enlisted among my devices?..
02.03.09A. Please, check, whether you have enabled IR port in your system BIOS.

02.03.10Q. I can seed my onboard IR port among my devices, but phone, simply, doesn't recognize it.
02.03.10A. Please, check, whether your onboard IR is turned to IRDA mode. Direct IR mode will not function, as neither our program, nor newer phones do support it.

02.03.11Q. Can I have several IR devices in my system?
02.03.11A. No. Only one IR device is allowed.

02.03.12Q. My phone doesn't have infrared device. Can I upgrade it with any external infrared?
02.03.12A. Unfortunately, mobile phones, supported by our program, doesn't have possibility to add new external infrared.

02.03.13Q. In IR port's settings, I have two options 'Infrared transceiver A' and 'Infrared transceiver B'. Which of these should I set at 'Sigmatel 4000' value? And, somehow, I don't see any 'Sigmatel' option here.
02.03.13A. No problem! Just leave these options as they are. This IR port is not of Sigmatel type and you need to set only one option- IR port's speed.

02.03.14Q. I have IR port, based on Sigmatel chipset. But there is no Sigmatel 4000 option. I can select only Sigmatel 4012
02.03.14A. Some driver versions of Sigmatel may not have Sigmatel 4000 option, so you should use 'Sigmatel 4012' option instead. But if your IR port has such option, you should set it at 'Sigmatel 4000' , as 'Sigmatel 4012' may not function in this very version.

02.03.15Q. Where can I download the latest Sigmatel port drivers?
02.03.15A. You can download the latest Sigmatel IR chipset drivers from official Sigmatel website. However, we strongly recommend to download Sigmatel device drivers from IR port's manufacturers, as brand-name IR port manufacturers, that use Sigmatel chipset, may add some modifications to entire chipset and/or drivers.

02.03.16Q. Can I buy IR port from you?
02.03.16A. Unfortunately, no: we don't produce IR ports either distribute them.

02.03.17Q. What IR port could you recommend?
02.03.17A. We cannot recommend any specific port, as we aren't affiliated or associated with or anyhow related to any IR port manufacturer. The only thing we can say, that IR port should fully support IRDA protocol, at least, in one of its modes. However, some of IR ports may require additional adjustment (see above).

02.03.18Q. I cannot establish connection, when my antivirus is on. What can I do?
02.03.18A. Unfortunately, heuristic analyzers of some antivirus programs may mistakenly block wireless data transfer. In this case we recommend to disable heuristic analyzer on IR connection.

02.04 Bluetooth

02.04.01Q. Do you support Bluetooth connection?
02.04.01A. Of course. We support Bluetooth connection for 6310i phones with firmware version 5.50 and later. Bluetooth connection for 8910i phones is also available. Oxygen Phone Manager for Symbian phones also have full Bluetooth support for 3650 and 7650 models.

02.04.02Q. I've connected my 6310i with firmware 5.50 or 8910i with Bluetooth, using 'Bluetooth serial port' service. Bluetooth slightly functions and then it disconnects, then reconnects and once again and all around still. How can I solve this?
02.04.02A. You shouldn't use 'Bluetooth serial port' service in your bluetooth hardware program. You should connect your phone only with 'Nokia PC Suite service'. It will appear after you establish search of bluetooth devices nearby. After connecting, using this service, you should specify 'Bluetooth serial port' only in our program in 'Tools' -> 'Options' -> 'Connection and Common' -> 'Connection' section -> 'Add port' button. Don't forget to specify right virtual COM serial port, used for Nokia PC Suite service.

02.04.03Q. Can I reflash my phone, using Bluetooth device with your program?
02.04.03A. Bluetooth devices doesn't suit for reflashing and our program doesn't provide such services as well. Please, contact your nearest authorized official Nokia Service Centre, if you wish to update your phone's firmware.

02.04.04Q. I have USB BlueTooth device for data synchronization. I'm using Windows 98 and I've installed all drivers properly. Unfortunately, there are some strange errors with data communication: sometimes it won't connect, sometimes it may hangup, sometimes it connects, but I cannot read any data. What can I do?
02.04.04A. Microsoft corp. had a bug with USB interface under MS Windows 98 SE. You can download fix utilities and instructions on official Microsoft pages

http://support.microsoft.com/default.aspx?scid=kb;en;240075
http://support.microsoft.com/default.aspx?scid=kb;en;258773
http://support.microsoft.com/default.aspx?scid=kb;en;258773

02.04.05Q. Do you support bluetooth connection for SonyEricsson P800 and P900 phones in Oxygen Phone Manager for Symbian OS phones?
02.04.05A. Not yet, but we are working on it. It is the mainstream of our development process. For now, we support only InfraRed connection in Oxygen Phone Manager for Symbian OS phones for SonyEricsson smartphones.

03 Phonebook

03.01Q. I have Nokia 8210 phone and my contacts in CSV format. When I'm importing my contacts from CSV file, each contact splits to several ones and each of these has only one phone. Why is this so?
03.01A. 8210 phone doesn't support multiple phone numbers per contact. Therefore, if you have checked 'Create new contact for each phone number during import', each phone number will be assigned to separate contact, if you are importing phonebook for the phones, which doesn't support multiple phone numbers per contact.

03.02Q. I cannot add any phone number or change address info. What shall I do?
03.02A. You should click on the corresponding icon near field's name and then select the operation, you wish to perform (Add, delete, edit etc.)

03.03Q. Why synchronization button is not active?
03.03A. We will implement immediate synchronization function in next versions.

03.04Q. I wish to develop my own application for the phonebook management. Do you have any component or ActiveX Control for this purpose?
03.04A. We don't plan to release such developing tools. You can manage phonebook with the final product only- with Oxygen Phone Manager II .

03.05Q. I saved my 3300's phonebook on memory card. Can I read this with your program?
03.05A. We don't support memory cards management for 3300 phone. There is no need to write your agenda to memory card. You can read it directly, using technological F-Bus (full dpulex, 115200 bit/s) cable, which connects under the phone's battery.

03.06Q. I have some contacts in my phone's phonebook and in your program. I've changed some contacts on the phonebook and in program also (independently). Now I wish to choose, what contacts I should keep in my phonebook, or leave on disk or just erase. Please, help me!
03.06A. No problem. Just remember what contacts you have edited in your phone's phonebook, make duplicate copies of these contacts in Oxygen Phone Manager II and read the phonebook from the phone. Contents of original contacts will be replaced with new data and old data will also be saved in duplicate copies.

04 Calendar

04.01Q. Why the calendar is not enlisted among registered program's features?
04.01A. The calendar comes in beta-version yet and it is not implemented officially. We will support calendar officially in future versions.

04.02Q. What formats do you support for Import in Calendar section?
04.02A. We support MS Outlook events (all or selected) import.

04.03Q. Do you plan to support Calendar for 32**/33**/34**/35**/5510 models?
04.03A. This models don't have Calendar at all. There is only simple planner. Unfortunately, firmwares for these devices don't allow to synchronize planner with PC. If you need to manage agenda, we recommend to use more advanced models, such as 6310i, 7210 etc.

04.04Q. I saved my 3300 agenda on memory card. Can I read this with your program?
04.04A. We don't support memory cards management for 3300 phone.There is no need to write your agenda to memory card. You can read it directly, using technological F-Bus (full dpulex, 115200 bit/s) cable, which connects under the phone's battery.

04.05Q. I wish to develop my own application to manage calendar in cellular phones. Do you offer such developing tool?
04.05A. We can suggest 'Calendar' developer's section of TOxygen SMS Component for Borland Delphi and Borland C++ Builder. We support the following models for 'Calendar' section: 6210, 6250, 7110, 7160, 7190 You can view demonstration program screenshot here.

04.06Q. I have set event in my phone's calendar. But in my program it appears with 23:59 time setting. How can I fix it? >
04.06A. This is a standard bug of mobile phones firmwares. Event time will be displayed with 23:59 time setting, but it will be executed properly. > >

05 Logo, Gallery and Ringtone management

05.01Q. LogoEditor toolbars are disappeared. Now I have only logo edit screen without any menus and buttons.
05.01A. It may happen after incorrect program exit. Please close Oxygen Phone Manager II and delete the registry section HKEY_CURRENT_USER\Software\Oxygen\Oxygen Phone Manager II\LogoEditor. After that run the program. All toolbars should be visible.

05.02Q. I have Nokia phone of 1900 GSM standard. I cannot update operator or start-up logo, using your program!
05.02A. Some cellular network operators may ban operator or startup logo uploading to the phone. Please, contact your cellular network operator to find out, whether such operation is permitted.

05.03Q. Can I manage Logos for 40-th platform Nokia phones (3510i, 3530, 5100, 6100, 6610, 6800, 7210, 7250, 7250i, 8910i) in 'Logos' section in your program?
05.03A. Of course! Built-in Logo Editor (tm) has some limitations in this case: you can edit any images on standard field with size of 128x128 pixels. From Logo Editor (tm) you can open desired files by pressing on 'Disk' sign. To upload file to the phone, you should select 'Write to phone' button (first button from the left on Logo Editor's (tm) toolbar). If you press tiny 'down' arrow, right to this button, you can select, whether to upload your image as wallpaper, startup logo, operator logo or common gallery image. This function is available even in the trial version.

05.04Q. My phone support polyphonic ringtones. How can I upload my polyphonic ringtone to my phone?
05.04A. There are two ways, how you can upload your ringtones:
A) You can upload your melodies into ringtone list, using 'Phone' -> 'Load file to phone' option. This option is available even in the trial version.
B) You can upload your polyphonic melodies into Gallery, using built-in Gallery Manager (tm). Gallery Manager (tm) is available in the full version only.

05.05Q. I've loaded polyphonic ringtone into Ringtones list. Can I delete uploaded ringone from this list?
05.05A. Of course! You can delete this tones, using free program Oxygen Ringtone Workshop: www.oxygensoftware.com/products/ORW Please note: current version 0.96 is absolutely free and you can freely distribute it, unless you are not permitted to sell it or to modificate it. Version 0.9.6 doesn't support yet the following models: 3560, 3585, 3585i, 3586, 3595, 3610, 7250i. We plan to implement full support for these models in future versions of Oxygen Phone Manager II or Oxygen Ringtone Workshop. Also version 0.9.6 may not function with the latest firmware versions from Nokia for already supported models: 3510i, 3530, 3590, 5100, 6100, 6610, 6800, 7210 and 7250.

05.06 Q. I've set my colour picture as operator logo, using your Gallery Manager (tm). Now I cannot download any coloured Operator Logo using WAP (OTA) or receive it by SMS, MMS or GPRS.
05.06 A. This is a feature of Nokia's firmware for the newer phones 3510i, 3530, 5100, 6100, 6200, 6610, 6800, 7210, 7250, 8910i: if you will set your custom picture as operator logo using any external program, the phone will switch itself automatically in another mode, which enables to upload logos using only external programs. If you wish to upload pictures, using WAP (OTA), you should re-update your phone's firmware in official Nokia service-centre. All external phone management programs act this way.

05.07 Q. I cannot assign my custom picture for Caller Group, using Gallery Manager in newer phones 3510i, 5100, 6100, 6610, 6800, 7210, 7250, 8910i.
05.07 A. Nokia doesn't allow to perform this operation from external program yet. We hope, this will be allowed in future firmware versions.

05.08 Q. What picture format should I use for my Gallery?
05.08 A. We support .GIF, .JPG/.JPEG, .BMP and .PNG file formats.

05.09 Q. What melody file format should I use for my Gallery?
05.09 A. We support both MIDI (.MID) and common ringtone formats (.RT , DAT) as well.

05.10 Q. I'd like to develop my own application for ringtone and image management.
05.10 A. No problem! We can offer ultimate development tool- Oxygen Mobile ActiveX Control: www.smsactivex.net It enables to manage both polyphonic and plain tones and monochromatic and color images
Oxygen Mobile ActiveX Control supports the following models:
1100, 2100, 3100, 3105, 3108, 3200, 3210, 3300, 3310, 3330, 3350, 3390, 3410(*), 3510 (**), 3510i, 3560, 3570(**), 3585(**), 3585i(**), 3586, 3590, 3595, 3610, 5100, 5110(***), 5130(***), 5190(***), 5210, 5510, 6100, 6108, 6110(***), 6150(***), 6190(***), 6200, 6210, 6220, 6250, 6310, 6310i, 6340, 6340i, 6510, 6560, 6590, 6610, 6650, 6800, 7110, 7190, 7210, 7250, 7250i, 8210, 8250, 8290, 8310, 8390, 8810, 8850, 8855, 8890, 8910, 8910i
(*) - JAVA management not supported
(**) - only plain tones supported
(***) - tones in read-only mode due to firmware limitations

05.11 Q. Can I access the Gallery for 3595, 3560 or 3586 phone?
05.11 A. Sure! You can access the Gallery for 3595, 3560 or 3586 phone in version 2.1.7 or higher in Oxygen Phone Manager II.

05.12 Q. Can I upload MP3 files to my 3300, N-Gage or 5510 with your program?
05.12 A. We don't support such feature, as our program suits only for common data synchronization with Nokia phones. Both, Nokia 3300 and 5510, are two devices in one frame: phone itself and MP3 player. We don't support MP3 player section anyhow.

05.13 Q. I'm using non-official data cable and, ufortunately, I cannot upload either to read poly-tones, MMS messages, color logos and JAVA. What can I do?
05.13 A. Unfortunately, some of unofficial technological cables may not transfer properly or transfer at all color images, polyphonic tones, JAVA midlets and games and MMS messages or use at all third-party manufacturer's cable if any other connectivity type is available. See also...

06 SMS and MMS Management

06.01Q. I cannot manage my SMS messages with Nokia 7160 phone.
06.01A. Nokia 7160 phone is supported partially: you can connect it only using InfraRed port and only phonebook and calendar capability is supported.

06.02Q. Can I send polyphonic ringtones, using your program?
06.02A. We support plain ringtones for SMS messages only. Polyphonic ringtones are too large for SMS sending. If you wish to send polyphonic ringtone, you can add this in our MMS Manager.

06.03Q. Can I send colour pictures, using SMS?
06.03A. We support black and white pictures only with SMS technology. Therefore we suggest to transfer your pictures into black and white format or to add colour images to MMS contents in MMS Manager.

06.04Q. I need to send a lot of SMS messages to multiple recepients (2-3 hundreds or more). I don't need other program's functions at all. Can you suggest us some easy way to perform this operation?
06.04A. In this case we can suggest to develop specific SMS application using one of our developing tools:
Oxygen Mobile ActiveX Control www.smsactivex.net - ActiveX Control for SMS, Gallery tones and images, plain logos and tones management and JAVA midlets and games management.
TOxygenSMSActivex Component www.oxygensoftware.co.uk/products/tsms - Delphi component for SMS technology and calendar management

06.05Q. Do you have any components or ActiveX Controls for MMS Management?
06.05A. We don't have any developing tools for MMS technology yet but, of course, we are study the all possible alternatives. We cannot say anything more specific now, unfortunately. Anyhow, you can monitor developing process from our official mail-list www.oxygensoftware.com/maillist

06.06Q. Do you support SMS or MMS management in Oxygen Phone Manager for Symbian phones?
06.06A. We support SMS sending and reading messages in Oxygen Phone Manager for Symbian OS phones . You can read all message contents and send SMS messages, using Oxygen Phone Manager for Symbian OS phones

06.07Q. Can I send service codes over SMS, using your program?
06.07A. Unfortunately, we don't provide such option.

06.08Q. Can I manage virtual business cards reception or sending with your program?
06.08A. We don't support this feature yet. It seems to be blocked by the firmware.

06.09Q. Do you support SMS management for supported CDMA or DAMPS phones (3560, 3585, 3585i, 3586 6340i, 6360, 6370, 6385)?
06.09A. We don't support SMS Management for non-GSM phones, as the entire protocol for CDMA and DAMPS phones differs from GSM one.

06.10Q. I am using Nokia 5110, 6110, 6210 or 6310(i) with third-party USB cable and it doesn't send SMS messages. What can I do?
06.10A. You should adjust virtual COM port's speed at 115200 bit/s value in 'Control panel' -> 'System' -> 'Hardware' -> 'Device manager' -> 'Ports Com & LPT' for Windows 2000/XP/2003 Server or 'Control panel' -> 'System' -> 'Devices' for MS Windows 98 SE / ME. Third-party USB cables may not transfer information, if you won't adjust increase corresponding virtual COM port's speed from 9600 to 115200 bit/s.

07 JAVA Management

07.01Q. Can I upload JAVA midlets to my 3410 phone, using your program?
07.01A. Such operation is prohibited by Nokia. You can download JAVA midlets using OTA (WAP) capability only.

07.02Q. Can I send JAVA midlets, using SMS messages?
07.02A. JAVA midlets are too large for SMS technology, therefore, we don't plan to add SMS support for JAVA.

07.03Q. I want to add my .JAR into list of JAVA midlets or games, but the program doesn't detect these.
07.03A. You should place .JAD file into the same folder as .JAR file and only then you will be able to add desired midlet to the list.

07.04Q. Can I upload JAVA midlets and games to common 6310 (not 'i' modification)? Would it function if I change my 6310 firmware to 6310i?
07.04A. You can upload JAVA midlets only to 6310i phone, you cannot upload JAVA midlets to common 6310 due to its general technical specifications, which are not JAVA capable. 6310 and 6310i phones are rather different inside, therefore we don't recommend to reflash 6310 with 6310i fimrware, as it may seriously damage your phone. In general, we recommend to perform any operations with firmware in official Nokia service centres only.

07.05Q. Can I develop my own JAVA midlets, using your program?
07.05A. No. Our program allows only to download, save, delete and upload JAVA midlets and games. There is no any JAVA compiler included in Oxygen Phone Manager II package.

07.06Q. Do you have any components, that support JAVA management for mobile phones?
07.06A. Of course! We can offer Oxygen Mobile ActiveX Control for this purpose.

08 Compatibility

08.01Q. Does your program work with CDMA phones?
08.01A. Yes. We support CDMA- 1900 MHz 6370 phone (partially) and 3585, 3585i, 3586 and 6385 phones. There is only partial support for all CDMA models.You can download latest trial version of the program here www.opm-2.com/download/opm2.zip to find out, whether it satisfies your needs. SMS part won't function anyway, also operator logo updates and profiles may not function for CDMA phones. Gallery for Nokia 3586 is available since version 2.1.7.

08.02Q. Does your program work with DAMPS phones?
08.02A. Yes. We support 3560, 6360, 6340i phones (partially) already. You can download latest trial version of the program here www.opm-2.com/download/opm2.zip to find out, whether it satisfies your needs. Since version 2.1.7, you can gain access to the Gallery fro 3560 model. SMS part, operator logo management and profiles management as well, as wap settings aren't available yet.

08.03Q. Will common 6340 (not 'i') or 7160 work with your program?
08.03A. These phones may function with our program over IR connection, but we cannot guarantee the result.

08.04Q. Do you support 3315 GSM phone with Oxygen Phone Manager II?
08.04A. We don't support this phone officially, as it doesn't have official cable connection, but it may function with our program.

08.05Q. I have non-Nokia phones. Do you plan to release support for non-Nokia phones?
08.05A. Of course! We already do support SonyEricsson P800 and P900 phones in Oxygen Phone Manager for Symbian OS phones with IR connection.

08.06Q. Does your software work with satellite or home DECT phones?
08.06A. Unfortunately, we don't support this type of handsets. We work, mainly, with Nokia GSM cellular phones.

08.07Q. Do you plan to include Linux , BSD , Darwin, Hurd support for your product?
08.07A. We don't plan to include these system's support, because we cannot release our product under GPL, LGPL or any other kind of opensource or freeware license, as described in 'Ordering and licensing' topic.

08.08Q. Do you plan to support 16-bit operating systems, such as MS Windows 3.x , 2.x or DOS?
08.08A. We don't plan to support these, a bit, outdated operating systems, as these operating systems are too slow for the data synchronization between the phone and PC.

08.09Q. Do you plan to support OS/2, eComstation, BeOs, MAC OS-X and MAC platform at all and other alternative proprietary operating systems?
08.09A. We don't plan to support these operating systems In the most nearest future. But, of course, we will think about implementing such support. However, we don't have such expansions even in plans yet.

08.10Q. Does your program support MS-Windows 2003 Server operating system?
08.10A. Yes! We support MS Windows 2003 service since version 2.1.5. Please, note: MS Windows 2003 Server Enterprise doesn't support IRDA and Bluetooth stack. If you wish to use IR or Bluetooth with Windows 2003, you should downgrade your system to 'Standard' edition.

08.11Q. Will your software run under MS Windows 95?
08.11A. We left Windows 95 support, as this operating system is out of date at present. Our program may function under MS Windows 95, but we strongly recommend to upgrade your OS at least to MS Windows 98 Second Edition.

08.12Q. Is your program compatible with Windows CE operating system and other PDA operating systems?
08.12A. No. We don't support synchronization with PDA devices at present. Indeed, it is one of our prior taks, but we cannot say precisely, when we will implement support for such devices.

08.13Q. Can I run your program simultaneously with Nokia PC Suite?
08.13A. We strongly recommend to deactivate Nokia PC Suite in Connection Manager or even uninstall it completely, as this program may block the whole communication capabilites for any other phone management programs.

08.14Q. Will 6650 phones work with your program?
08.14A. Of course! We do support this phone with infrared port or technological datacable.

08.15Q. Does you software using Nokia Connection Manager or Mrouter from Nokia PC Suite?
08.15A. No, our software uses its own connection components. In case of Oxygen Phone Manager for Symbian phones you should also upload special connection utility OPMAgent into your phone's memory.

08.16Q. Do you plan to include Nokia 9210 and 9210i phones support in Oxygen Phone Manager for Symbian OS phones?
08.16A. No, as these models use a bit older Symbian OS version 6.0 . We support Symbian OS beginning with Symbian OS 6.1.

08.17Q. Do you plan to include support for other Symbian smartphones with Symbian OS version 6.1 or higher?
08.17A. Certainly! We are working on implementing the whole scale support for modern Symbian phones line. You can monitor the development process from our official maillist.

08.18Q. Can I install your software on my iPaq?
08.18A. We don't support PDA's, including iPaq, unfortunately. We support only common PC's with MS Windows operating system.

09 Ordering and Licensing

09.01Q. May I order a cable or InfraRed port from your company?
09.01A. Unfortunately, we don't sell cables and InfraRed ports worldwide. If you have ordered our program with cable, it could be supplied by one of our official dealers: ShareIt (sales@shareit.com) or RegSoft (sales@regsoft.com).

09.02Q. Can I get copy of Oxygen Phone Manager II for free?
09.02A. Certainly! There are five ways how to obtain Oxygen Phone Manager II license without payment:
1)You can write original, complete and professional article about Oxygen Phone Manager II and all it's features. Please note, that we are free to consider if the article is acceptable or not. Article should be placed on the mainpage of website, deicated to hi-tech and/or mobile communications or, at least, should be easy accessible from this page. Forum, guestbook, chat, IRC, AIM, YIM, MSN, ICQ, Fido or Usenet messages will not be recognized as article as well, as simple translations of our documentation to the native languages.
2)You can help us with product beta-testing: just look at the mainpage of our site. If we are in search of beta-testers, please, contact us on e-mail address, specified in announcement. If we will be in need of beta-testers, we provide full registered license of Oxygen Phone Manager II.
3)Also we can give free Oxygen Phone Manager II license as a reward for Oxygen Phone Manager II translation.
4) If you wish neither to translate the program, nor to write review, nor help us with beta-tests, you can always use beta-version of our product (www.opm-2.com/download/opm2.zip for common Oxygen Phone Manager II or http://www.opm-2.com/download/symbianopm.zip for Oxygen Phone Manager for Symbian phones ).

09.03Q. I don't understand... Why do I need to pay at all? Can you provide me free copy, please?
09.03A. No problem! If you don't wish to contribute us with payment, we can provide software copy as a reward for one of three contributions, listed above. Unfortunately, we cannot make the software absolutely free, as we need to pay for new phone models, for SMS, MMS and call tests. Also, we don't produce any cables and/or infrared ports, therefore we cannot supply our software as free add-on for cable. But we do understand, that some customers would be willing to help us other way, than paying registration fee. Therefore, we have totally 4 offer, how to use Oxygen Phone Manager II legally without any charge. Also Oxygen Phone Manager II for Symbian phones is absolutely free for all of registered customers of common Oxygen Phone Manager II.

09.04Q.Why don't you release your software under GPL or LGPL public license or any other type of public licenses?
09.04A. Our product is based on unique commercial know-hows, proprietary components and licensed programming technologies, therefore, we cannot release GPL, LGPL or any other open source licenses without violating third-party copyrights and license agreements.

09.05Q. What period is specified for trial version?
09.05A. You can evaluate trial version for 30 days as per License Agreement. But, in fact, there are no any mechanisms, which will stop trial version functionality after 30-day period. We've specified this period, because the program will

09.06Q. Can I get Oxygen Phone Manager II for Symbian phones for free? I saw, that you distribute it for 'free' for your registered customers... So, I suppose, it is the same as 'public domain', so I can freely copy it from my friend, who registered common Oxygen Phone Manager II. Am I right?
09.06A. Oxygen Phone Manager II for Symbian phones is available for all of our respective customers, who ordered common version of Oxygen Phone Manager II. Anyhow, you can monitor developing process of Oxygen Phone Manager for Symbian phones, on its official web-page: www.opm-2.com/symbian. Also we post latest news about development in our official mail-list: www.oxygensoftware.com/maillist. 'Free' means, that the program costs nothing for already registered customers for Oxygen Phone Manager II, but it is not the same as 'Public domain', GNU, GPL, donationware or freeware. If you are using Oxygen Phone Manager II for Symbian phones, you are not allowed to distribute or modificate it anyway without our written permission .

09.07Q. I work in Forensic department and I need a software, which will do no modifications to the phone's data, but should have read-only and export capabilities. Can you provide such software?
09.07A. Sure! Please, visit Oxygen Phone Manager II for Forensic official page for more info: www.opm-2.com/forensic it prohibits any data change in the program or the phone itself. Program allows to read data from the phone, save it to a file or export into any of supported formats. But no data can be changed.

09.08Q. I saw, that version of Oxygen Phone Manager (Forensic) is a bit outdated. Can I order the most latest 2.1.7 version?
09.08A. Sure! We have released the new version 2.3.1 of Oxygen Phone Manager II ( Forensic). You can download it from official page for Oxygen Phone Manager II (forensic) version: here This license is free of charge, we just ask for the harcopy of letter of gratitude.

09.09Q. I've read, that I subscribe for technical support and free upgrades for one year, if I will buy your program. What will happen after one year?
09.09A. You will be able to use our program still after 1 year of support, unless you won't be able to get free upgrades. You can order additional years of support here Please note: the renewal price is not the same for all licenses- it depends on amount of phones, totally allowed for registration per license.

09.10Q. I wish to become your official dealer.
09.10A. No problem! We offer special affiliate program here you can register as our dealer in convenient and user-friendly interface. Feel free to contact our technical support services if you will encounter any problems. If you wish to buy more than 1000 (on thousand copies) at a time in retail box pack, we can make special offer- just contact us , so we can discuss your proposal.

09.11Q. I've seen some archives marked as 'Registered license- download for free' or something like that on Internet.
09.11A. Distributing full version (registered license) without our written permission is illegal please, report uslink on site, which offers such download.

09.12Q. I want to write an article about your program, but I work for common magazine/journal. Can I obtain Oxygen Phone Manager's II license for free?
09.12A. Sure! Just send us this issue at our postal address in Russia. Please, note, that article should be of high professional level and should thoroughly describe all Oxygen Phone Manager II functions. The magazine (journal) should be dedicated to mobile technologies or hi-tech inventions.

09.13Q. I've heard, that you have implemented destructive code in your program, which crashes cracked versions. Is this true?
09.13A. There is no need from us to implement anything 'special' in our program to protect it. The problem is, that so-called 'crackers' incorrectly modify internal source code of the program, therefore, it is impossible to predict program's further behaviour. In this case we highly do not recommend to use 'cracked' versions. Please, use only official copies of our software. You can download the latest official trial version here: www.opm-2.com . The latest full version is accessible from personal registered customer's page. You can register your copy of Oxygen Phone Manager II here: www.opm-2.com

09.14Q. Can I have a source code of your software for educational needs?
09.14A. No. It is based on unique know-how and certain license agreements, therefore, we cannot unveil it.

09.15Q. Can I decompile your software?
09.15A. No, as you don't own it.

09.16Q. If I have payed for Oxygen Phone Manager II, does it mean, that I own it?
09.16A. No. All copyrights and ownership on Oxygen Phone Manager II belongs to our company only- we are the only owners of Oxygen Phone Manager II and related products and files from our company. We grant only activation keycode and access to the full version of Oxygen Phone Manager II, limited by the License Agreement.

09.17Q. I've read about one-year subscription. Does it mean, that your program will not function after one year period expiration?
09.17A. The program will function after one year period expiration, you will still be able to change your phones inside one license, unless you won't be able to get technical support by e-mail and download new program updates, until technical support subscription renewal. This time period doesn't, anyhow, reduce or affect program's functionality.

09.18Q. Why do you ask hosting companies to close sites, which provide pirate copies of your software? I want it for free!
09.18A. The problem is, that so-called 'crackers' strongly spoil entire code of the program and this may lead to unpredictable cosequences. As you can see, such 'garbled' unathorized copies strongly affect our reputation, therefore we will continue asking our respective colleagues to remove links to pirated, cracked or unauthorized copies of our software.

09.19Q. I require guarantees, that your software will not do any harm to my system. Can you guarantee this?
09.19A. Unfortunately, for us it isn't possible to send our colleagues to monitor installation and program operation processes as well, as to control quality of each connectivity device or control electricity in your network. Therefore, we clearly state, that we are not liable for any proper or improper, use or misuse of our program. We can only say, that the most of the problems are caused by defects in connectivity devices, therefore we strongly do not recommend to use unofficial cables from the third-party manufacturers.

09.20Q. Do you add any spyware in your Oxygen Phone Manager II?
09.20A. No. We don't think, that it is quite good way of making business. Also, it is strongly against our ethics principles.

09.21Q. Why don't you give any warranties and don't guarantee connectivity device functionality? You should guarantee this, as you specify, that you support certain type of connection!
09.21A. Unfortunately, we cannot agree with this statement. We support connectivity device on software level, but, unfortunately, we cannot guarantee, that any connectivity device will correspond these software standards. For example, Sigmatel-based IR ports need special adjustment, as well, as thrid-party USB cables as well as serial may require speed value increase (from 9600 bit/s to 115200 bit/s). Also we cannot give any warranties on connectivity device defects or its compatibility with operating system, as we produce neither cables, nor operating systems. Therefore, we prefer to state clearly, that you are using the program on your own risk.

10 General Questions

10.01Q. I cannot access internet, using your program!
10.01A. You don't need any special program to access Internet. You should just download standard drivers and install your phone as common modem, using these drivers.

10.02Q. Can I re-flash my phone, change IMEI or ESN number or firmware version?
10.02A. We are not authorized to provide such services, therefore we haven't implemented such capabilities in our program. Changing IMEI (for GSM) or ESN (for DAMPS phones) is illegal and is strictly prohibited by International and Russian laws. If you wish to update your phone's firmware, we can suggest to contacl local authorized Nokia service centre.

10.03Q. Can I activate network monitor for newer Nokias beginning with 6310, 3410, 6310i, 3510 etc?
10.03A. Such operation is prohibited by Nokia. If you need Network Monitor for newer Nokia models, you should contact local Nokia branch and provide official request from your company (which should be cellular network connection or service provider), and corresponding certificate, diplomas and licenses, which should ratify your qualification. As we know, in this case local Nokia branch could change your phone to the same with Network Monitor on for additional price. If you still need Network Monitor and you cannot provide such data, we can recommend to use older models: 6210 or 5130, for example. We do support Network Monitor functionality for these older models.

10.04Q. Can I unlock my phone, using your software?
10.04A. Unlocking is illegal in Russia, therefore we don't provide such capability in our program.

10.05Q. Can I manage Nokia Wallet (in 6310i phone, for example) with your program?
10.05A. This feature is banned by Nokia, due to the high security level, therefore you cannot manage Nokia Wallet using any software.

10.06Q. I've forgot my PIN code and typed it wrong three times. Now my phone is block. Can I remove this block with your program?
10.06A. We don't provide such option. Please, contact your cellular network operator.

10.07Q. Can I clone and combine SIM cards with your program? I want to use 2 SIM cards with my Nokia and it has only one SIM card slot.
10.07A. We are not authorized to support such function. SIM cloning is illegal and is strictly prohibited by International laws. If you need to use 2 SIM cards, we can suggest to use Benefon Twin phone. It is the only phone, which supports 2 SIM cards officially, therefore there is no need of cloning and combinig SIM cards.

10.08Q. Can I output phone's conversation to my speakers, using multimedia soundcard?
10.08A. Unfortunately, our program doesn't support this very function, but we support voice recorder for voice recorder capable phones. You can download, upload, backup and delete already recorded conversations.

10.09Q. I've got some strange errormessage, while using your program. How can I make a screenshot of errormessage, so I could send it to you?
10.09A. If it is our program's standard errormessage, you shoud just copy the text from it and paste it to the letter and send it to our support e-mail address support@opm-2.com. In other case you should press 'PrintScreen' ('PrtScr', 'PtSc') button, when the error appears- it will copy entire image to clipboard. Then you should paste it in your standard editor for images ('Edit' -> 'Paste' or Ctrl + V (Shift + Ins) key sequence). Please, send this screenshot to us.
Please note: we accept images, saved in .PNG, .GIF, .PCX, .JPG/.JPEG formats only. You should paste this picture in HTML or RTF format e-mail message (attacment could be cut by our anti-virus program).

10.10Q. I wish to translate your program into my native language. How can I do so?
10.10A. Please, send us your request, using our standard support service and we will have a look at your proposal.

10.11Q. I've seen your address at www.oxygensoftware.co.uk/about May I bring my phone and cable (IR port) to your office, so you could set my cable up?
10.11A. Unfortunately, we don't provide such services. We cannot guarantee, that any cable corresponds all standards, also we don't produce any cable, therefore, we cannot provide such service.

10.12Q. Should I disable my firewall during program run and/or registration?
10.12A. No, as we don't use any direct access to your copy of our program. You can work with our program under MS Windows standard 'Port security' and 'Internet Connection Firewall' components without any problems, as well, as with any other firewall or proxy-server.

10.13Q. Can I update my 3310 phone to 3315 using your program?
10.13A. No. Our program doesn't change phone's firmware.

11 General system errors

11.01Q. I am using MS Windows 95 and cannot even start you software.
11.01A. We don't support MS Windows 95 in later versions of Oxygen Phone Manager II as certain newer components may be incompatible with Windows 95. If you have just ordered Oxygen Phone Manager II, we can suggest to downgrade your program's version. You can download previous full versions of Oxygen Phone Manager II from your registered customer's page and request Oxygen Phone Manager I from our technical support service.

11.02Q. What can be the possible cause of so-called 'Blue screens of death' under MS -Windows 95/98/ME?
11.02A. There could be several reasons. The only thing, we can say, is, that 'blue screen of death' is always operating system's fault.
1)In most cases it is involved by video card's conflictd. In this case, just, update your video card's drivers to the latest version. If you have onboard video card installed, but you are using additional PCI card, please, disable onboard video chipset in system BIOS.
2) Also this problem may occur, if you will specify DKU-5 option in 'Tools' -> 'Option' -> 'Connection and common' -> 'Connection' section and at the same time direct number of virtual COM port ('Add port' button). You should select only the one of connectivity types.
3) Also an error may occur in case, if you are using non-standard desktop theme or graphical user enviroment. Here is a short overview of known problems of non-standard desktop themes:
Using the context.exe ( http://www.maddogsw.com/cmdutils ) -- crashes
Command line of 4NT ( http://www.jpsoft.com )-- crashes
ZTreeWin ( http://www.ztree.com ) 'Open' command -- crashes
ZTreeWin 'eXecute' command -- OK
Our program runs also without any problem from keyboard shortcut, 'cmd' commandline or standard MS Windows Explorer. If you will find, that some non-standard desktop theme or shell doesn't function properly with our program, we would be thankful for such information. Please, send your notices here .

11.03Q. I cannot apply activation keycode. I'm always getting an error!
11.03A. Please, make sure that you are using correct version of keycode. Keycode from previous program version may not function with newer program version and vice versa. You can always request the latest keycode from your personal registered customer's page. Also, please, check, whether you have set correct date and time in your operating system. Incorrect date may block data registration.

12 Other Information

12.01Q. I still have some questions. Can I call you back?
12.01A. Sure! You can call us at +74957139582 or +74957139402 (Maxim Vyalkov , Olga Pus' ). We usually work 10:00-18:00 GMT +3 (Moscow time), except saturdays, sundays and official State holydays. We provide support in English, Czech and Russian languages only. If you have any questions still, feel free to contact our technical support service directly.

LEGAL NOTICE

Oxygen Software, Oxygen Phone Manager, Oxygen Phone Manager II, Oxygen Phone Explorer (tm), Oxygen SMS Manager (tm), Oxygen Logo Editor (tm) and Oxygen 'O2' logo are the trademarks of
Oxygen Software corp.

Microsoft, MS-Windows, MS-Word, Microsoft Office are the registered trademarks of Microsoft corporation

Nokia (tm) is the registered trademark of Nokia corp.

Symbian is the registered trademark of Symbian ltd.

Alltrademarks and registered trademarks are the property of their respective owners.

OXYGEN SOFTWARE COMPANY IS NOT A DEPARTMENT OR PART OF NOKIA CORPORATION